If you've changed your mind about keeping your purchase, please return it in its original condition and in the original box or bag (including all packaging) with proof of purchase (delivery note or Invoice) and we will refund it. All complimentary items (gift bag or box) must be included. We are unable to exchange products. If you would like a different product a new order must be placed. Unless faulty, this should be within 30 days of receiving your order. By original condition, we'd expect this to mean that you've kept packaging and labels, and that the item is unused and undamaged.
Buyer to pay return postage costs. We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.
Gift Envy, Returns, Village Farm Business Park, Foston on the Wolds, Driffield, East Yorkshire, YO25 8BJ
Once the item has been returned in it's original condition a full refund (excluding postage & packaging costs) will be processed within 14 days of receiving the item.
All faulty items must be reported within 5 days of receiving the item, by emailing firstname.lastname@example.org
You will then receive by email a returns form to be fill in and included in the parcel, plus a pre-paid returns label to be attached to the parcel. This can then be dropped off at any post office. Please retained your proof of postage.
Damaged in Transit
All items that have arrived damaged must be reported within 3 days of receiving the item, by emailing email@example.com. Please include pictures of the damage, the packaging used and the box it arrived in. By return email you will be advised if a refund will be issued or a replacement sent and arrangements made for the damaged item.
If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it.
Unless faulty, this should be within 30 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused.
Once returned, we’ll refund the person who originally placed and paid for the order, by the same means the order was placed with within 14 days. This includes items you've purchased in Clearance events.
Terms & Conditions
- you've kept all original packaging and labels
- it's undamaged and unused (excludes normal examination of the product as you might do in store)
- you haven't entered any personal data on to the product
Christmas Returns Policy
To help you shop with confidence this season, our Christmas returns policy is valid from 12 October until 12 December. Any purchases made online between these dates can be returned up until 10 January. For purchases made from 13th December, our normal return policy applies.