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Returns & Refunds

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it. Please email returns@giftenvy.co.uk if you wish to return an product, by return email you will receive a returns form to include in your parcel.

Unless faulty, this should be within 30 days of receiving your order. By original condition, we'd expect this to mean that you've kept packaging and labels, and that the item is unused and undamaged. This doesn't affect your statuory rights.

Buyer to pay return postage costs. We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.

Return address:

Gift Envy, Returns, Village Farm Business Park, Foston on the Wolds, Driffield, East Yorkshire, YO25 8BJ

Once the item has been returned a full refund (excluding postage & packaging costs) will be processed within 14 days of receiving the item.

Faulty Items

All faulty items must be reported within 5 days of receiving the item, by emailing returns@giftenvy.co.uk

You will then receive by email a returns form to be fill in and included in the parcel, plus a pre-paid returns label to be attached to the parcel. This can then be dropped off at any post office. Please retained your proof of postage. 

Refund Policy 

If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it.

Unless faulty, this should be within 30 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused.

Once returned, we’ll refund the person who originally placed and paid for the order, by the same means the order was placed with within 14 days. This includes items you've purchased in Clearance events. 

Terms & Conditions

  • If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it
  • Unless faulty, this should be within 30 days of purchase
  • Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase. This includes items you've purchased in sale events
  • Please return any unwanted item, unless faulty, in its original condition. We'd expect this to mean that: 

            - you've kept all original packaging and labels

            - it's undamaged and unused (excludes normal examination of the product as you might do in store)

            - you haven't entered any personal data on to the product

  • This does not affect your statutory rights

 

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