Faithful Friends Dog Collection - Reusable Shopping Bag - Strong PVC - Highlands

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PLEASE ALLOW 7 WORKING DAYS FOR DELIVERY

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Please note delivery days are only estimates and cannot always be guarenteed

All orders are dispatched Monday to Friday. Our aim is to dispatch orders placed before 12 noon the same day. Orders WILL NOT be dispatched on a Weekend or Bank Holidays.  

Delivery Options 

Standard Delivery costs £3.99 (FREE for orders over £65) to UK mainland only (excluding Scottish Highlands & Islands). Delivery within 3-5 working days once despatched. Orders placed after 12 noon will be despatched the next working day. Delivery service used is either Royal Mail Tracked 48, Royal Mail 2nd Class or Parcelforce 48. Safe place option available. Please note this is not a guaranteed service.

Free Standard Delivery on selected items & orders over £65. Delivery within 3-5 working days once despatched. Orders placed after 12 noon will be despatched the next working day. Delivery service used is either Royal Mail Tracked 48, Royal Mail 2nd Class or Parcelforce 48. Safe place option available. Please note this is not a guaranteed service.

Express Delivery costs £5.99. Delivery within 1-2 workings days once despatched. Orders placed after 12 noon will be despatched the next working day. Delivery service used is Royal Mail Tracked 24. Safe place option available. Please note this is not a guaranteed service.

1st Class Delivery costs £1.35 This service is only available on selected items (mainly cards & gift wrap). Delivery within 1-2 days. Orders placed after 12 noon will be despatched the next working day. Delivery service used is Royal Mail 1st Class. Please note this is not a guaranteed service.

Collection From YO25 8BJ

Orders are available to collect from Gift Envy, Village Farm Business Park, Foston on the Wolds, Driffield, EAST YORKSHIRE YO25 8BJ. Once your order is ready to collect we will email you to arrange collection. We aim to have your order ready for collection within 24 hours Monday to Friday.

International Shipping 

For international shipping please email info@giftenvy.co.uk or via our contact page with the product(s) you would like and delivery address. We will reply with a delivery quote. 

Packaging

We as a company try to recycle packaging as much as possible. This includes delivery boxes and filling. So please be aware your products maybe packaged on arrival in a recycled box as we are just trying to help the environment a little bit.

If you've changed your mind about keeping your purchase, please return it in its original condition and in the original box or bag (including all packaging) with proof of purchase (delivery note or Invoice) and we will refund it. All complimentary items (gift bag or box) must be included. We are unable to exchange products. If you would like a different product a new order must be placed. Unless faulty, this should be within 30 days of receiving your order. By original condition, we'd expect this to mean that you've kept packaging and labels, and that the item is unused and undamaged.

Buyer to pay return postage costs. We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.

Return address:

Gift Envy, Returns, Village Farm Business Park, Foston on the Wolds, Driffield, East Yorkshire, YO25 8BJ

Once the item has been returned in it's original condition a full refund (excluding postage & packaging costs) will be processed within 14 days of receiving the item.

Faulty Items

All faulty items must be reported within 5 days of receiving the item, by emailing returns@giftenvy.co.uk

You will then receive by email a returns form to be fill in and included in the parcel, plus a pre-paid returns label to be attached to the parcel. This can then be dropped off at any post office. Please retained your proof of postage. 

Damaged in Transit 

All items that have arrived damaged must be reported within 3 days of receiving the item, by emailing returns@giftenvy.co.uk. Please include pictures of the damage on the product, the packaging used and the box it arrived in. All these must be included in the email before any refund can be issued. By return email you will be advised of the refund and arrangements made for the damaged item. 

Refund Policy 

If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it.

Unless faulty, this should be within 30 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused.

Once returned, we’ll refund the person who originally placed and paid for the order, by the same means the order was placed with within 14 days. This includes items you've purchased in Clearance events. 

Terms & Conditions

• If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it
• Unless faulty, this should be within 30 days of purchase
• Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase. This includes items you've purchased in sale events
• Please return any unwanted item, unless faulty, in its original condition. We'd expect this to mean that: 

            - you've kept all original packaging and labels

            - it's undamaged and unused (excludes normal examination of the product as you might do in store)

            - you haven't entered any personal data on to the product

• This does not affect your statutory rights 

Christmas Returns Policy 

To help you shop with confidence this season, our Christmas returns policy is valid from 12 October until 12 December. Any purchases made online between these dates can be returned up until 10 January. For purchases made from 13th December, our normal return policy applies.